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TQTM :
Total Quality Management (TQM) Now Applies to Managing Talent… |
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| The Situation |
| Six Sigma, the data-driven methodology for eliminating defects in organizations based on standards, measurements, and repeatable processes, has provided undeniable success for organizations around the world by eliminating waste and improving productivity. So why hasn’t this TQM (Total Quality Management) concept of measurable and predictable error reduction been applied to Talent Management?
TQM requires a system of precise measures – objective and accurate enough for statistical analysis. By contrast, the measurement of human work performance typically involves subjective and overly-general data that proves to be too fallible to support the level of accuracy that TQM requires. |
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| The initial requirement is an accurate measure of any individual’s skills, competencies, motivational drivers, work habits, and potential for developing future competencies. The assessment instrument must be criterion validated to be predicatively accurate of measured productivity improvements and/or reduction in “unwanted” turnover well beyond the 55-65% accuracy most commonly reported. Research suggests that only a Six Sigma or TQM approach can accomplish the necessary level of quality improvement in the management of intellectual capital. Using a TQM approach requires focusing primarily on identifying the “causes of failure” of otherwise qualified individuals. This is a counter opposite approach to the more common identification of the causes of success as typically seen in job analyses and competency studies. A TQM approach is capable of establishing a single instrument that can measure all of the relevant competencies with an accuracy level robust enough to support substantial quality gains in the management of a company’s most valuable “Human” assets. |
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| TQTM approach helps minimize the following common “pain points:” |
- Video-driven courseware
- Customized exercises
- Certified Course Leaders
- Service Culture Building Activities
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| The Six Sigma Framework Applied to Talent Management |
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| Process |
Talent Benchmark Metrics |
| Define |
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| Company Standards |
Productivity |
Unwanted Turnover |
Reduce Costs, Increase
Profits |
| Measure |
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| Accurate Statistics |
Competencies |
Limitations |
Improvable Weaknesses |
| Analyze |
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| Errors and
Improvements |
Best Job Fit |
Career Potential |
Level of Engagement |
| Improve |
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| Repeatable Processes |
Selection and
Assignment |
Career Path |
Recognition and
Compensation |
| Control |
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| Processes and
Measures |
Accurate
Assessment
Measure |
Development and
Training |
Succession Planning |
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